I walked in to the Shadowspec factory one afternoon just a couple of days before Christmas. From the receptionist whom I met initially to the salesman who came to answer my questions I was dealt with politely, efficiently and professionally. I placed an order the following morning and just 24 hours later, when most of the staff had already left for their holidays, I collected my Shadowspec umbrella. The design is truly excellent. Materials used are robust, well fit for purpose and I am confident my umbrella will last many years. I am thoroughly pleased with my purchase and cannot praise Shadowspec highly enough.