We believe you will be satisfied with your Shadowspec Unity™ or Serenity™ Umbrella. If not, we’re committed to working with you to ensure you will be. If we fail in that endeavour, you may return your umbrella and we will refund your umbrella purchase in full.Conditions do indeed apply and here they are:
The team at Shadowspec take pride in knowing that our umbrellas enable you to create amazing memories with your guests, friends or family.
As part of our commitment to you, we undertake to ensure that your umbrella meets the standards we set out at the founding of our company in 1992. We confirm that your Shadowspec Umbrella has been handcrafted in our New Zealand production facilities and is the result of over 25 years’ of research, experience, and re-development in our never-ending quest to emulate the perfection of shade seen in nature’s most beautiful, effortless and versatile umbrella - the wings of the Black Heron.
Our 30-Day Satisfaction Guarantee reaffirms that we believe you will be satisfied with this outdoor shade umbrella; and if not, we’re committed to working with you to ensure you will be. If we fail in that endeavour, you may return your umbrella and we will refund your purchase in full.
Return shipping is the responsibility of the customer.
Due to personalisation, custom print products and custom or non-stock colours cannot be returned under our 30-Day Satisfaction Guarantee.
To be eligible for a return you must be a full paying customer.
The product and all accessories must be returned undamaged and as-new condition, in full working order, in original packaging and with a copy of your proof of purchase. Shadowspec has absolute discretion to determine whether the above conditions have been satisfied entitling you to a refund under this offer.
To be eligible for a refund, the umbrella must have been used and maintained according to the Care and Instructions supplied.
Products that are stained or damaged will not be eligible for a return or refund.
Only valid for the Shadowspec Serenity™ and Shadowspec Unity™ Models
The 30-Day Satisfaction Guarantee is not valid if the product is not purchased from Shadowspec Umbrellas or it’s Official Dealers or Distributors.
The 30-Day Satisfaction Guarantee is limited to two units per customer and cannot be used to exchange for another colour or size.
Installation labour & shipping costs for your umbrella are not covered under this agreement